Shipping policy

Shipping Policy

Last Updated: [3/14/2025]

At The Pura Vida Store, we are committed to delivering your order quickly and securely. Below, you’ll find details about our shipping process, carriers, costs, and estimated delivery times.

Shipping Methods & Carriers

We ship all orders via UPS, ensuring reliable and timely delivery. Available shipping options include:

🚚 UPS Ground – Standard shipping for domestic orders
🚀 UPS 2nd Day Air – Faster delivery for urgent orders
⚡ UPS Next Day Air – Overnight shipping for express needs

Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.

Processing Time

  • Orders are processed within [12] business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a tracking number via email.

Estimated Delivery Times

Shipping times depend on your location and selected shipping method:

  • Standard (UPS Ground) – [12] to [17] business days
  • Expedited (UPS 2nd Day Air) – 2 business days
  • Express (UPS Next Day Air) – 1 business day

💡 Note: Delivery times are estimates and may be affected by weather, holidays, or UPS delays.

Shipping Costs

  • Shipping rates are calculated at checkout based on package weight, dimensions, and destination.
  • Free shipping may be available on orders over [X] (check our promotions).

International Shipping

Currently, we [do/do not] offer international shipping. If we do, rates and estimated delivery times will vary by country. Import duties and taxes are the customer’s responsibility.

Tracking Your Order

Once your order ships, you’ll receive a UPS tracking number via email. You can track your package at UPS Tracking.

Lost or Delayed Shipments

If your package is delayed or lost, please check your tracking information first. If the issue persists, contact UPS Customer Service or email us at [your email], and we’ll assist you.

Address Changes & Order Modifications

  • Once an order is placed, we cannot guarantee changes or cancellations.
  • Please double-check your shipping address before completing your purchase.

Holidays & Peak Seasons

During holidays or peak shopping seasons, processing and shipping times may be longer than usual. We recommend placing orders early to avoid delays.