Refund policy
Return & Refund Policy
Last Updated: [3/14/2025]
At The Pura Vida Store, we want you to love your purchase! If you're not completely satisfied, we're happy to offer returns and refunds under the conditions outlined below.
Returns
We accept returns within [X] days of delivery, provided the item meets the following conditions:
✅ The item is unused, unworn, and in its original packaging
✅ All tags and labels are attached
✅ The item is not a final sale, personalized, or a digital product
To initiate a return, please email us at [your email] with your order number and reason for return. Once approved, you’ll receive return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect item.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once your return is received and inspected, we will process your refund within [X] business days to your original payment method.
🔹 Shipping fees are non-refundable
🔹 If your return is approved, you’ll receive an email confirmation when your refund is issued
🔹 If your item is damaged, used, or does not meet return criteria, we may decline the refund
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within [30] days of delivery with photos of the issue. We’ll replace the item or issue a full refund.
Non-Returnable Items
🚫 Gift cards
🚫 Personalized or custom-made items
🚫 Digital downloads
🚫 Final sale or clearance items
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or PayPal account
- Contact your credit card company—it may take some time to post
- If the issue persists, contact us at [admin@thepuravidastore.com]